Customer Service

o   Shipping Cost – All of our items can be shipped with DHL. Freedom2Sparkle does not pay for the shipping cost and the customer is responsible for the corresponding costs.

o   Duty Tax – Freedom2Sparkle does not pay your country’s duty tax. The customer is responsible for the related duties and tax.  Duties and taxes vary to different destination countries, please check your rates prior to purchasing items.

o   Return Policy – We will accept returns within notification of 7 days of receipt of the Freedom2Sparkle Ready to Wear collections items only for exchange of equivalent amount purchased, additional money can be paid by the customer for exchange for a higher value item.  If the item exchanged is less than the amount purchased, the customer is forfeiting the difference. 

     Bespoke pieces cannot be returned.

     The customer is responsible to return the item in its “as new” condition and is responsible for all shipping and insurance costs.

     To register your intention to return the item, please email us at within 7 days of receipt of the item.  The items must be shipped back to us within 30 days of delivery.